Terms and Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services by Robles Rentals LLC to you, the purchaser of goods and services from us, including your use of the website at https://roblesrentals.com

They are effective from 01/01/2023

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity Robles Rentals LLC.

Please read our terms and conditions carefully before placing your order as they apply to all sales and/or services provided by "Robles Rentals LLC".

Our terms and conditions set out your rights as a customer and your obligations to us. These terms and conditions also set out our responsibilities to you, the customer. Upon booking our services you agree to be fully bound by these terms and conditions.

Definitions "The company" is Robles Rentals LLC. "The customer" is the person hiring the services/equipment from the company. "The equipment" is all items supplied to or hired by the customer. "The hire period" starts once the items are collected by or delivered to the customer and ends when any equipment is returned to the company or collected by the company. "The hire agreement" is the contract entered into by the customer and the company.

Quotes

All quotes remain valid for 1 week only.

We maintain the right to adjust the prices in any quotation once the expiry period is exceeded.

All orders are subject to availability at the time of booking.

Booking our services

All bookings require a non-refundable 25% deposit of the final balance to reserve our services for your preferred event date. This will then be deducted from the final balance.

The Hire Period

You the customer are responsible for all of the items during the hire period. Please notify us immediately of any theft/loss or damages to our equipment. The hirer is responsible for the full costs to replace or repair any lost, stolen or damaged items.

The hire period starts when the items are collected by the customer from our premises or delivered by Robles Rentals LLC to the customer at the venue stated on the booking form.

The hire period ends when any returnable items are returned by the customer to our premises or collected by Robles Rentals LLC from the venue stated on the booking form.

Final balance payment

The final balance payment is due no later than The day to your event date. We will not provide our services if we have not received payment in full.

Payment

Our Bank Transfer payment details are provided on the quote or invoice, or can be provided by contacting Robles Rentals LLC. All Bank Transfer payments require a unique customer reference so that we can identify your payment. Please use your name and booking number as reference when making a bank transfer payment.

Please inform us as soon as your payment is made.

Cancellations

ALL cancellations will result in the forfeit of the 25% deposit.

If the cancellation is made we reserve the right to keep full payment or you may change the date of the event.

Hire items

All hire items remain the property of Robles Rentals LLC at all times.

All hire items must be returned to our premises or must be available for collection after your event at the venue stated on the booking form.

During the full hire period you are responsible for all hired items.

Equipment must not be re-hired or loaned to a third-party without the owners written consent.

Any losses incurred by Robles Rentals LLC during the hire period will be invoiced to the customer within 2 weeks of the event date.

Any hire items damaged during the hire period remain the property of Robles Rentals LLC.

We reserve the right to invoice the customer a "late return fee" for any hire items that are returned outside of the hire period.

Robles Rentals LLC is not responsible for any injury or damage to persons or property caused by items hired.

Alterations or changes

It is your responsibility to check your booking form and any invoices carefully to ensure that the information is accurate. Our services will be supplied based on the information contained within these documents.

Health and Safety

The health and safety or you and your guests is extremely important to Robles Rentals LLC. In the event that a location or weather conditions make it unsafe for us to erect hire items we reserve the right to refuse to do so until conditions have improved. This also applies to the safety of our staff. If at any point our staff feel unsafe, threatened or degraded we reserve the right to cancel our services.

Setup & Packdown

We ask that you ensure the venue owner/operator has given expressed permission of allowing us to be there. We will be at the location at the agreed time, if we are waiting any longer than 30mins for your arrival without access or hearing from the customer we will cancel the hire and you forfeit any money paid. We will make any and all reasonable attempts to contact you while we wait and before we leave.

Unforeseeable Circumstances

Whilst every effort will be made by Robles Rentals LLC to complete orders, the company cannot be held liable for variation or non-completion of orders due to the following:

We cannot be held liable for any road closures and gridlock caused by any of the above which results in our vehicles and staff being unable to access to the venue.

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in US Dollars and are inclusive of any Goods and Services Tax unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment Options

We accept the following credit cards: Visa, MasterCard and American Express

Credit Card Security

All payments are processed via Stipe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.

Returns & Refunds

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of the US. The Courts of the US shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://roblesrentals.com If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. We may deliver notices to you by sending them to an email address that you have notified to us.

Acknowledgement of Terms & Conditions

I / We the confirm that we have read and accept Robles Rentals LLC's Terms & Conditions and agree that a copy of the Terms & Conditions has been provided to us.

I / We understand that these Terms & Conditions form part of our agreement with Robles Rentals LLC and I / We agree to abide by them.

Accepting the quote and paying the 25% deposit deemed acceptance of these terms and conditions.